Refund Policy

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Refund & Return Policy

Last updated: [date]

We want you to be happy with your order. This policy explains how returns, replacements, and refunds work.

Returns

Items can be returned within [e.g. 7 days] of delivery if they are damaged, defective, or incorrect. [Placeholder — note any non-returnable categories, e.g. custom-cut pipes.]

How to request a return

• Contact us via Contact Us with your order number and photos of the issue
• Our team will review and confirm whether a pickup, replacement, or refund applies

Refunds

Approved refunds are processed to the original payment method within [e.g. 5–7 business days]. For orders paid on credit (dealer/plumber accounts), refunds are adjusted against the account balance.

Damaged or wrong items

If you receive a damaged or incorrect item, contact us within [e.g. 48 hours] of delivery so we can arrange a replacement at no extra cost.

Contact us

For return/refund requests, contact us at [email] or [phone].